David Kelley Speaks Up About The Art of Referrals with Livingston & Commerce Hearing Centers

David Kelley has been an outstanding Member of the Caerusnet Brighton Tuesday 8AM team since first joining in May, 2013.  He attends at least 90% of the team meetings, gives referrals and invites visitors.  With every word clearly enunciated, David always delivers fantastic information during his Member Minutes and would certainly be considered one of the heartbeats on the team.  Since David has been in Caerusnet for over seven years, we felt this would be the perfect time to get his perspective on his approach to the world of referrals.  Livingston & Commerce Hearing Centers is what Caerusnet is all about – serving people in the local communities we live in and love and going the extra mile to make a difference.

How long have you been in your profession?  18 Years as of October 3rd,2020. Wow, it is hard to believe that it has been this long ago that we started helping people hear better!

How did you get into this field? With my wife Kimber, being a Dr. Of Audiology, we always knew that eventually we would open a hearing practice to help people with their relationships.

What is the best thing about your business/career?  We love the interactions that we have daily with our patients.  The stories we share and the relationships that we have are the best.  I always find it exciting when we have a new hearing patient, and they realize that this relationship that is just starting between us is probably going to be a great, long lasting one.

How are you different and/or what’s your niche?  We pride ourselves on the ability to be successful with even the very hard to fit hearing losses of our patients. Kimber has a moderate hearing loss, herself.   That puts us in a unique situation as practitioners who know the struggles and understands the frustrations that a hearing deficit can bring.  This allows her to personally know which hearing aids are the best for each patient.

Any tips on learning how to find situations where you can create a referral or invite a visitor? I have had some success with finding new Members interested in referral networking from someone giving me a sales call from their own business.  If I find out that they are local, then I will answer them with the name of my Caerusnet Member who already does that for me. Then I ask if they have ever considered visiting a referral networking group such as Caerusnet.

What is your strategy with your Member minute and your spotlight presentation? I always want to be informative with my Member minute. It needs to have value for most all other Members to give them another reason to refer to your business.  Be clear and concise with asking for specific referral types.

Any tips on how to be successful in Caerusnet? To be successful in this referral network, All you really have to do is pay your $50 a month and the referrals just come flying in…LOL!   No!  You need to have the thought process that this is your team and that the other Members of your team want to help grow your business. As with any team you want to be respectful. Respectful of time, efforts of others and work as hard for them as they do for you.  Always be a giver, someone that is helpful, and your success in Caerusnet will follow shortly behind you.

Share how your Caerusnet Members have positively influenced you or your business besides passing referrals. The ability to help our patients with challenges other than their hearing, really shows them that we care about them as a person and not just as a patient.  That we don’t just see dollar signs with them, but we see the humanity in them. We all need to be helpful whenever possible.

Check out David Kelley’s awesome 10 Minute Spotlight Presentation to the Brighton Tuesday 8AM team:

Want to connect with David Kelley for a referral or Trust Builder Meeting?  He’d love to “hear” from you!